Refund Policy

1. Overview

This Refund Policy explains when TEXVENTURE ("we," "our," or "us") issues refunds for sampling fees, deposits, and production payments made through texventure.com or directly with our sourcing team.

TEXVENTURE is a USA-based apparel sourcing and buying house. Everything we produce is custom-manufactured to your specification, so the stage your order has reached determines whether a refund is available.

2. Payment Stages

A typical order moves through these stages:

• Sampling fee — paid when you request a pre-production sample.
• Production deposit — paid to confirm the order and release fabric and trims for cutting.
• Balance payment — due before shipment, once the goods pass final inspection.

Refund eligibility depends on which of these stages has been completed.

3. When a Refund Is Available

• Before production starts. If you cancel before fabric has been cut and production has begun, amounts paid are refundable, less any non-recoverable costs already incurred on your behalf (sourcing, third-party testing, and administrative work).
• Sampling failure. If we cannot deliver a sample within the agreed timeframe, or the sample materially deviates from the agreed specification and we cannot correct it, the sampling fee is refunded in full.
• Non-conforming goods. If delivered units do not match the approved specification or fail the agreed quality standard, and we cannot repair or remake them in a reasonable time, we refund the proportion of the order value covering the affected units.
• Duplicate or incorrect charges. Any amount charged in error is refunded in full.

4. When a Refund Is Not Available

• Once fabric has been cut and production has begun, orders are custom goods and cannot be cancelled or refunded.
• Minor variations in colour, shade, texture, or measurement that fall within normal industry tolerance are not defects and are not refundable.
• A sample that was produced, approved, and signed off by you defines the production standard. A production run matching an approved sample is not eligible for a refund.
• Delays caused by late approvals, specification changes, missing information, or late balance payment on your side.
• Costs arising after delivery, including import duties, customs clearance, and local delivery at the destination.

5. Quality Claims

Inspect your order on arrival. To raise a quality claim, contact us within 14 days of receiving the goods and include your order reference, photographs of the issue, and the quantity affected.

Claims are assessed against the approved sample and the agreed inspection standard. Where a claim is accepted, we will repair, remake, issue a credit, or refund the affected units — the remedy is agreed with you based on lead time and urgency.

6. Shipping Damage or Loss

Report visible damage or a shortfall in shipment within 48 hours of delivery, with photographs of the packaging and the goods. We will support you in filing a claim with the carrier or its insurer.

Claims for concealed damage or total loss must be raised as soon as the issue is discovered and no later than 7 days after delivery.

7. How to Request a Refund

Email zakir@texventure.com with the subject line "Refund Request" and include:

• Your order or invoice reference.
• The payment date, amount, and method used.
• The reason for the request, with supporting photographs where relevant.

We acknowledge every request within 3 business days and confirm the decision within 10 business days of receiving the required information.

8. How Refunds Are Paid

Approved refunds are issued to the original payment method within 10 business days of approval. Where a refund must be sent by international bank transfer, intermediary and transfer fees are deducted from the refund amount.

If the original payment method is no longer available, we will agree an alternative method with you in writing before processing the refund.

9. Changes to This Policy

We may update this Refund Policy from time to time. The latest version is always published on this page, and the "Last updated" date above shows when it last changed. Orders already confirmed are governed by the policy in effect on the date the order was placed.

10. Contact Us

Questions about this Refund Policy? Email zakir@texventure.com, or use the contact form.